Customer Info

Orders/Delivery Times

All items are individually handmade to order and the design is not started until payment has been received. 

Delivery times may vary; smaller items can take between 10-14 business days, and satchels between 2-3 weeks to dispatch. Orders are also subject to availability of leather, hardware and materials. If there should be any delays with your order, you would be notified promptly.  

If you need your order by a certain date, please specify in the checkout process or contact us so Xavier Napoleon can aim to get your product to you on time.

Xavier Napoleon stands behind each product and its workmanship. If your product fails due to a defect in materials or workmanship, Xavier will repair or replace it at his discretion, provided proof of purchase is shown. This warranty does not cover any damage caused by improper care, accident or general wear and tear – remember your leather piece should and will soften over time and take on some individual traits as it’s carried through life with you.

Custom Orders
Taste and style are unique to each individual and Xavier enjoys the challenge of making personalised custom orders. However, custom orders require different considerations, so lead times and prices can vary.  Contact us to discuss your custom order requirements. Xavier will not begin work on the piece until the design is confirmed and you have accepted an estimated cost.

Xavier will advise a clear time frame for project completion.

Corporate Orders
From time to time Xavier is able to do corporate orders. Please get in touch to discuss your upcoming project.